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Return Policy
Due to the nature of our product, the law does not allow us to accept opened returns. A replacement will be sent for damaged or incorrect orders.
Return Policy: If, for any reason, you are not completely satisfied with your purchase, we will gladly give you a refund or exchange on all unopened items within 30 days of date of shipment (less shipping charge). Please make a note of our shipping address and email sales@shavesoft.com for an RMA number which MUST be on the outside of the package prior to returning it to us. We are unable to accept returns of opened items or items returned more than 30 days after the shipping date. You must pay for return shipping postage and insurance. Returned packages are subject to a 15% restocking fee if returned without obtaining a RMA (Returned Merchandise Authorization) number, if opened or in poor condition and not resellable. Refused shipments will be credited for product cost only (no shipping refund). Refused UPS shipments will also be charged an additional $5.00 return charge that UPS charges us. Chargeback Requests: If you request a chargeback with your credit card company for a purchase made on our site, and we sucessfully prove the charge was valid, we will impose a fee of $15.00 on your credit card (the fee charged by the credit card companies on us for processing the chargeback request). If you have any questions about a transaction you do not recognize, you are advised to check with the merchant before contacting the credit card companies, to avoid these chargeback processing fees.
If you have any questions feel free to contact us at sales@shavesoft.com or call 1-866 BUY LUBE (International call 219-764-4300).
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